Shipping policy

Delivery available throughout New Zealand Peter & Son delivers nationwide. All furniture is made to order, and delivery timeframes depend on your position in the production queue and the scheduling of delivery runs to your region.

Click & Collect (Free Pick‑Up)Customers may choose Free Pick‑Up at checkout. We will notify you by phone or email when your order is ready. Collection is from 418 Thames Coast Road, Te Puru, Thames. Loading assistance may not be available; please bring help if required. Once collected, responsibility for the item transfers to the customer.

Delivery Across New Zealand We deliver to all regions of New Zealand. Some items—such as animal shelters, hen houses, sheds, and very large furniture—may incur additional freight fees due to size, weight, or handling requirements. For oversized items, contact us on 022‑065‑7638 to discuss delivery options.

Delivery Methods Peter & Son will choose the safest and most efficient delivery method for each order. This may be personal delivery by Peter & Son or delivery via a trusted freight provider. The delivery method does not affect your place in the production queue.

Delivery Options

Standard Delivery is the most cost‑effective option. Your order enters the production queue after all existing orders. Priority orders placed after yours will be completed before your Standard order. Standard Delivery is grouped with other orders heading to your region. Delivery occurs when a run to your area is scheduled. Timeframes may vary depending on demand and the number of Priority orders ahead of you.

Priority Delivery is the fastest option. Your order moves ahead of all Standard orders. If no other Priority orders exist, your order becomes next in line. If Priority orders already exist, your order is placed immediately after the last Priority order, using a first‑in, first‑served system. Priority affects production order, not the delivery method. Priority Delivery is recommended if you want your furniture delivered as soon as it is ready.

Delivery Costs are automatically calculated at checkout and shown as a separate line item. We calculate delivery charges based on driving time, distance from Te Puru, Thames, the volume and weight of the order, and the delivery method used. Special delivery instructions can be accommodated—contact us to discuss your needs.

Insurance (Optional)- Delivery does not include insurance. If you want insurance for loss, damage, or any other delivery‑related risks, you must request this at the time of placing your order so it can be arranged before dispatch.

If an insurance claim is made, the customer must provide all information required by the insurer or freight provider. This includes completing the claim paperwork, supplying clear photographs, confirming the dates and times of delivery, and providing any written descriptions or supporting evidence needed to assess the claim. Claims cannot be processed without the customer supplying this information.

Customer Responsibilities During Delivery

Provide Safe Access- Customers must ensure safe and reasonable access to the property. Examples include driveways wide enough for a van or trailer, no loose gravel or steep slopes, gates wide enough for the furniture, and clear pathways free of hazards. If access is unsafe or obstructed, delivery may be refused, rescheduled, or redirected at the customer’s cost.

Assist With Unloading- Delivery includes one person only. Because the furniture is heavy, customers must assist with unloading. Assistance includes helping guide the delivery person, assisting with lifting where safe, and ensuring pets and children are kept clear. If a customer chooses not to assist, Peter & Son cannot accept liability for damage caused by unsupported or unsafe unloading.

Be Present at the Agreed Time- Customers must be present at delivery. If no one is home, redelivery fees may apply, delivery may be rescheduled at the customer’s cost, and freight provider storage fees may apply. We will not leave furniture in an unsecured location without your consent.

Provide Accurate Delivery Information- Customers must provide correct address details, access notes, and a working phone number. Incorrect information may result in delays or additional charges.

Transfer of Responsibility (Liability Shift) Once the furniture has been safely unloaded onto the customer’s property, responsibility for the item transfers to the customer. This includes weather exposure, damage caused by pets, children, or other people, damage caused by moving or dragging the furniture, improper storage or placement, and any damage occurring after the delivery person leaves the property. Peter & Son remains responsible only for manufacturing defects, painting or finishing faults, and issues covered under the Consumer Guarantees Act.

Tracking Your Order Once your order is on the way, you will receive a phone call with an estimated time of arrival. Earlier communication will have provided an estimated delivery date.

Changing or Cancelling an Order- Once an order has been accepted and payment made, it cannot be changed. Cancellation may be possible depending on whether the order has been made or shipped. Contact us on 022‑065‑7638 or via the contact form. Additional costs may apply.

Shipping Availability- We prioritise making furniture and sheds that we can deliver across New Zealand. Products may vary from photos. Specials or promotions may not be available online. Peter & Son does not guarantee the availability of any specific product at any time or delivery to all locations.

Delivery Terms and Conditions

Delivery Does Not Include

Assembly or installation, moving existing furniture, placement beyond the unloading point, additional labour unless arranged in advance, or insurance unless requested at the time of order.

Conditions That May Affect Delivery

Delivery may be delayed or affected by traffic, weather, road closures, freight provider schedules, rural or remote locations, or unsafe access conditions. These factors do not constitute a breach of contract.

If Delivery Cannot Be Completed

Delivery may be refused or rescheduled if access is unsafe, the customer is not present, or the environment poses a risk to staff or property. Any additional costs will be the customer’s responsibility.

Items Left at Customer Request

If a customer requests that items be left unattended (for example, “leave by the shed”), they are left entirely at the customer’s risk.

Inspection on Delivery

Customers should inspect items upon delivery and report any concerns within a reasonable timeframe. This does not limit your rights under the Consumer Guarantees Act.

Production Queue Summary

Priority Delivery moves your order to the front of the queue. Standard Delivery enters the queue behind all existing orders. Priority orders are completed in the order they are received. Standard orders may be delayed if Priority orders are placed. This system ensures fairness, transparency, and predictable workflow management.

CGA Compliance

This policy is fully compliant with the Consumer Guarantees Act. It does not contract out of the CGA, it clearly defines customer responsibilities, and it preserves your rights regarding manufacturing defects and workmanship.