Shipping policy

Click & Collect

Use the ‘Free pick up’ option in the checkout. All furniture is made to order, we will notify you by email or phone when your choice is ready to pick up.

Delivery

Delivery is to the North Island, New Zealand. Animal shelters, hen houses and sheds and very large items may incur additional fees. Contact us for more information on 022-065-7638 to discuss your order.

Terms and Conditions

Some furniture and sheds may take up to 4 – 5 weeks depending on availability of timber. You will be contacted within 24 hours upon receiving your order to be informed of the expected delivery dates.

Delivery Method

 

Choose from thre delivery methods:

1. Pick Up: Available for all orders. Once your order is ready, we'll call you for collection at 418 Thames Coast Road, Te Puru, Thames. Please note, loading assistance may not be available.

2. Standard Delivery: A budget-friendly option where your order is grouped with others for cost-effective shipping. Delivery times are longer than Expedited Delivery.

3. Expedited Delivery: Your order is prioritised and shipped immediately after assembly.

Delivery Costs

We always show the delivery fee so you know your total order cost right away. The delivery charges will be automatically calculated and will be visible as a separate line in your order.

We can also accommodate any special delivery instructions. Tell us exactly what you need by contacting us.

How do we calculate your delivery charges?

We take the driving time into consideration as well as the distance of the shipping address from Te Puru, Thames.

Delivery does not include installation or more than one person to help unloading. 

Accepting your order

We want to make sure your items arrive safely in your hands. We will not leave furniture in an unsecured place regardless of the circumstances and you must be present at delivery. 

Tracking Your Order

Once your order is on the way, you will receive an phone call providing you with an estimated time of arrival. A previous communication will have detailed an estimated date for the arrival of your order.

Placing an Order

We’ve made online shopping easy. All you have to do is add items to your cart as you browse through the site. Once you have chosen what you need, you proceed to the Checkout stage where we will ask you to confirm the details of your order. We’ll also take you through the delivery options where you can choose to either pick up from Te Puru, Thames, or have your items shipped to your home or workplace.

The last stage of the process is selecting your desired payment method. We currently accept VISA, VISA Debit Cards, Mastercard and Afterpay as forms of payment for online transactions. Once your order is complete, we’ll send you a confirmation email detailing your order.

Viewing an Order

You can view an order throughout the shopping process and change it. Once the order is placed and payment is made, it cannot be edited or changed.

Changing or Cancelling an Order

Once an order has been accepted and payment made, it cannot be changed. Depending on whether the order has been made and shipped, you may be able to cancel the order by calling us on 022 065 7638 or by completing the contact us form. Please be aware, we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error.

Tracking Your Order

We use two methods of delivery. For most orders we will deliver with our company vehicles. You will receive a phone call prior to delivery.

Occassionally your furniture will be despatched with a third party contractor. Due to varying production times with certain furniture, we will contact you within 24 hours of receiving your order to arrange delivery. If you require an update on your order status, please call us directly on 022-065-7638.

Shipping Availability

We make it a priority to make furniture and sheds that we can deliver across the North Island. Furniture and sheds offered on the website may vary from the photos and images. Specials and promotions through social media sites and at our road side stall may not be available online.

Peter & Son does not guarantee the availability of any specific product at any time or of delivery to all locations.